Due to natural disasters in the United States, India, and the Caribbean islands, we are experiencing site closures in some areas. We are working diligently to contact all affected candidates by email and phone. If you have questions about your appointment, please contact customer service. We appreciate your patience.
Florida Real Estate
Exam Review/Playback Update
As a business improvement initiative and to provide better controls over exam reviews/playbacks; candidates that want to schedule a retake within 21 days of an exam review must contact Pearson VUE customer service for an override. If an override is applied, the exam review comments will not be subject to further formal review by DBPR’s Subject Matter Experts.
Candidates have the ability to schedule a retake after an exam review online themselves outside the 21 day exclusion time period.
Examination Scheduling Information
Please VERIFY that you have registered your LEGAL name as it appears on your government-issued ID and that your personal information is CORRECT. Contact Pearson VUE immediately to correct the spelling of your name or update your personal information if you notice any errors. It is very important that this information is correct, as it will appear as it was entered on the documentation provided to you after you have completed the exam, as well as on any reports to your licensing agency.
Cancellation / Rescheduling policy
To cancel or reschedule a test without any penalty it needs to be done two full calendar days before the test.
|Appointment is scheduled for:||Cancellation / Reschedule deadline|
|Monday - anytime||The Friday before – anytime up to midnight on Friday|
|Tuesday - anytime||The Saturday before – anytime up to midnight on Saturday|
|Wednesday - anytime||The Sunday – anytime up to midnight on Sunday|
|Thursday - anytime||The Monday – anytime up to midnight Monday|
|Friday - anytime||The Tuesday – anytime up to midnight Tuesday|
|Saturday - anytime||The Wednesday – anytime up to midnight Wednesday|
|Sunday - anytime||The Thursday – anytime up to midnight Thursday|
* Based on a start of week as Sunday.
Candidates can cancel and reschedule using the web (self-service) up to midnight two full calendar days prior to their tests and incur no penalty for late cancellation or reschedule.
If candidates are calling Customer Services to cancel or reschedule on their behalf, please note the customer service hours below:
Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays
Testing at Military Bases
View a list of domestic and overseas military installations offering these exams. To schedule your exam, please make your reservation online or contact our Call Center at 888-204-6289. Installation locations are in alphabetical order by geographic region and state. If you are taking an exam in EMEA, please click Armed Forces, Europe & Other. If you are taking an exam at a facility in the Pacific, please click Armed Forces Pacific.